Account Manager Specialties - Casablanca
Q-Commerce, Casablanca, Morocco
If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
? Our culture and strong values.
We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
?Our career development philosophy.
We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
We embrace opportunities to move the needle and make an impact beyond our scope.
?Our commitment to being a force for good.
Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
We invest in doing good by dedicating time and resources into social and environmental initiatives.
We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.
The Journey
Establish excellent relationships with Glovo’s partners in your portfolio through consistent and proactive communication, identifying their needs and building engagement
Be responsible for your partners' business performance and ensure their growth. Build reports and analyze main KPIs. Take actions to reach your goals and company OKRs.
Own partners' relationships end to end, from the top to the bottom line of the P&L
Get feedback from partners and translate it into product, marketing, and operations improvement.
Guarantee partners' content quality
Increase Glovo's visibility through marketing activations with partners in their offline stores
Improve Glovo’s revenue through commission renegotiations and monetization of your partners
Be the main point of contact between Glovo's different areas and the partner
Onboard new partners on our platform, by providing them with all the necessary tools and information to start working with us
You have
You have a minimum 2 years of relevant experience in high-performance account management (preferably in FMCG, marketplace environment)
Strong Commercial skills
Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data
Get things done attitude, proactive, organized, and obsessed with details
Exceptional verbal and written communication skills with an aptitude for building strong client relationships
A high level of interpersonal and influencing skills, an empathetic, inclusive, and curious attitude
Comfortable working in a high-growth and high-performance start-up environment
Polish proficiency and a very good command of English are a must
Proficiency in Google Applications. and MS Office (Excel)
A degree in Business Administration, Marketing, or Engineering is a plus, SQL and visualization tools knowledge is a big plus
Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
? Private health insurance to keep you at your peak.
? Monthly Glovo credit to satisfy your cravings!
?️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
? Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
? Our culture and strong values.
We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
?Our career development philosophy.
We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
We embrace opportunities to move the needle and make an impact beyond our scope.
?Our commitment to being a force for good.
Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
We invest in doing good by dedicating time and resources into social and environmental initiatives.
We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.
The Journey
Establish excellent relationships with Glovo’s partners in your portfolio through consistent and proactive communication, identifying their needs and building engagement
Be responsible for your partners' business performance and ensure their growth. Build reports and analyze main KPIs. Take actions to reach your goals and company OKRs.
Own partners' relationships end to end, from the top to the bottom line of the P&L
Get feedback from partners and translate it into product, marketing, and operations improvement.
Guarantee partners' content quality
Increase Glovo's visibility through marketing activations with partners in their offline stores
Improve Glovo’s revenue through commission renegotiations and monetization of your partners
Be the main point of contact between Glovo's different areas and the partner
Onboard new partners on our platform, by providing them with all the necessary tools and information to start working with us
You have
You have a minimum 2 years of relevant experience in high-performance account management (preferably in FMCG, marketplace environment)
Strong Commercial skills
Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data
Get things done attitude, proactive, organized, and obsessed with details
Exceptional verbal and written communication skills with an aptitude for building strong client relationships
A high level of interpersonal and influencing skills, an empathetic, inclusive, and curious attitude
Comfortable working in a high-growth and high-performance start-up environment
Polish proficiency and a very good command of English are a must
Proficiency in Google Applications. and MS Office (Excel)
A degree in Business Administration, Marketing, or Engineering is a plus, SQL and visualization tools knowledge is a big plus
Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
? Private health insurance to keep you at your peak.
? Monthly Glovo credit to satisfy your cravings!
?️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
? Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!