Business Process Manager
votre rôle
Objectives of this role
Analyzing current business processes, workflows, and procedures to identify areas for improvement for our omnichannel initiative (Online, offline and indirect).
Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
Stay updated on industry trends, emerging technologies, and process improvement methodologies.
Your tasks
Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement.
Develop and implement relevant processes and technologies to optimize the organization’s internal operations.
Collaborate with cross-functional teams (Credit, Business support managers, Presales engineers, Sales, IT…) to implement process changes, ensuring smooth transitions and minimal disruption to operations.
Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
Create, Maintain and communicate on process documentation and guidelines, including standard operating procedures and workflow diagrams.
Provide training and support to team members (Account manager, DCP team,etc..) on new processes and best practices.
votre profil
Required skills and qualifications
Master’s degree in business administration, engineering degree.
5+ years of experience in business process analysis and project management.
A team player, able to work in a multi-lingual and multi-cultural environment.
Familiarity with process mapping and modelling techniques especially for commercial operations and the B2B business. A previous experience in the Wholesale or Telco business is a plus.
Strong analytical skills with the ability to collect, study and interpret complex data.
Ability to manage and perform multiple complex tasks as part of the daily work assignment.
Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio or equivalent tool.
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Fluency in English and French is required.
le plus de l'offre
Connecting countries, networks and equipment is the mission of Orange Wholesale division. The transformations that the industry is undergoing provide opportunities to increase the value we bring to our subsidiaries and external customers, thanks to our global infrastructure, our ability to innovate and our recognised experts.
Within, the Orange Wholesale International (OWI) department aims to develop Orange's turnover in this wholesale market for telecom services to international third-party operators and major Internet players.
Thanks to its global network via 18 submarine cables and international consortiums, OWI is actively involved in the deployment of intelligent connectivity to support the rapidly changing telecom landscape. With a comprehensive portfolio of innovative solutions for wholesalers and OTTs worldwide, Orange Wholesale International is a global provider of mobile, voice, data and security offerings.
In addition, Orange Wholesale International offers professional services to meet the growing diversity of digital demands, including customised business models and - where appropriate - tailored offers. You will integrate the Commercial Operations team within Distribution, Commercialisation and Performance within OWI.
entité
Hosted Staff - WHOLESALE
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Objectives of this role
Analyzing current business processes, workflows, and procedures to identify areas for improvement for our omnichannel initiative (Online, offline and indirect).
Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
Stay updated on industry trends, emerging technologies, and process improvement methodologies.
Your tasks
Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement.
Develop and implement relevant processes and technologies to optimize the organization’s internal operations.
Collaborate with cross-functional teams (Credit, Business support managers, Presales engineers, Sales, IT…) to implement process changes, ensuring smooth transitions and minimal disruption to operations.
Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
Create, Maintain and communicate on process documentation and guidelines, including standard operating procedures and workflow diagrams.
Provide training and support to team members (Account manager, DCP team,etc..) on new processes and best practices.
votre profil
Required skills and qualifications
Master’s degree in business administration, engineering degree.
5+ years of experience in business process analysis and project management.
A team player, able to work in a multi-lingual and multi-cultural environment.
Familiarity with process mapping and modelling techniques especially for commercial operations and the B2B business. A previous experience in the Wholesale or Telco business is a plus.
Strong analytical skills with the ability to collect, study and interpret complex data.
Ability to manage and perform multiple complex tasks as part of the daily work assignment.
Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio or equivalent tool.
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Fluency in English and French is required.
le plus de l'offre
Connecting countries, networks and equipment is the mission of Orange Wholesale division. The transformations that the industry is undergoing provide opportunities to increase the value we bring to our subsidiaries and external customers, thanks to our global infrastructure, our ability to innovate and our recognised experts.
Within, the Orange Wholesale International (OWI) department aims to develop Orange's turnover in this wholesale market for telecom services to international third-party operators and major Internet players.
Thanks to its global network via 18 submarine cables and international consortiums, OWI is actively involved in the deployment of intelligent connectivity to support the rapidly changing telecom landscape. With a comprehensive portfolio of innovative solutions for wholesalers and OTTs worldwide, Orange Wholesale International is a global provider of mobile, voice, data and security offerings.
In addition, Orange Wholesale International offers professional services to meet the growing diversity of digital demands, including customised business models and - where appropriate - tailored offers. You will integrate the Commercial Operations team within Distribution, Commercialisation and Performance within OWI.
entité
Hosted Staff - WHOLESALE
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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