Click User Support Manager
votre rôle
Role is with Orange Wholesale Division -Orange Wholesale International
The Click User Support Manager position is essential for ensuring an optimal user experience for our customers utilizing our digital assets, such as the Click portal and Click APIs.
This role requires experience in customer support and involves managing customer requests in English and French via email or a dedicated interface, while maintaining a rigorous follow-up on technical issues encountered.
In close collaboration with the IT team, the Click User Support Manager must demonstrate strong analytical skills to identify and ensure bugs are resolved effectively.
Beyond issue resolution, the role also plays a strategic part in improving operational efficiency by implementing efficient processes and automating recurring tasks.
The ideal candidate will be autonomous and able to define and execute an action plan aimed at reducing the root causes of customer requests, minimizing manual interventions, and enhancing the overall user experience.
Your key missions will include:
Click user support
Support our customers using our digital assets, such as Click portal and Click APIs
Customer requests are handled by e-mail or via a dedicated interface (need Help)
Identify and track bug fixes leading to customer requests
work closely with IT to track and solve bugs
Automate tasks
Reduce customer requests root causes
Build and monitor an action plan to reduce customer requests, by identifying potential process automation to reduce the number of manual tasks still required, features improvements...
votre profil
at least 2 years experience in customer support position
Experience in customer support
reactivity
resilience
analytical skills
adaptability
Autonomy
Able to define and execute an action plan
Excellent communication and presentation skills with fluency in English and French.
le plus de l'offre
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
Reward programs: Employee Referral Program, Change Maker Awards
entité
Hosted Staff - WHOLESALE
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Role is with Orange Wholesale Division -Orange Wholesale International
The Click User Support Manager position is essential for ensuring an optimal user experience for our customers utilizing our digital assets, such as the Click portal and Click APIs.
This role requires experience in customer support and involves managing customer requests in English and French via email or a dedicated interface, while maintaining a rigorous follow-up on technical issues encountered.
In close collaboration with the IT team, the Click User Support Manager must demonstrate strong analytical skills to identify and ensure bugs are resolved effectively.
Beyond issue resolution, the role also plays a strategic part in improving operational efficiency by implementing efficient processes and automating recurring tasks.
The ideal candidate will be autonomous and able to define and execute an action plan aimed at reducing the root causes of customer requests, minimizing manual interventions, and enhancing the overall user experience.
Your key missions will include:
Click user support
Support our customers using our digital assets, such as Click portal and Click APIs
Customer requests are handled by e-mail or via a dedicated interface (need Help)
Identify and track bug fixes leading to customer requests
work closely with IT to track and solve bugs
Automate tasks
Reduce customer requests root causes
Build and monitor an action plan to reduce customer requests, by identifying potential process automation to reduce the number of manual tasks still required, features improvements...
votre profil
at least 2 years experience in customer support position
Experience in customer support
reactivity
resilience
analytical skills
adaptability
Autonomy
Able to define and execute an action plan
Excellent communication and presentation skills with fluency in English and French.
le plus de l'offre
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
Reward programs: Employee Referral Program, Change Maker Awards
entité
Hosted Staff - WHOLESALE
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI