Cluster Teaching Operations Coordinator
Overview
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.
E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.
Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.
The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications
This role is a new role as part of English Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.
Role Purpose
To provide key coordination and logistical support to ensure the smooth running of the teaching operation.
Main accountabilities but not limited to the following:
The postholder will deliver a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.
Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.
Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.
Receives and responds to enquiries from/to customers and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.
Understands and adheres to risk management procedures relevant to teaching delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.
Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
Essential Requirements
The successful candidate will need to possess the following requirements:
Experience in a customer focused environment.
Operational Management
Process Improvement
Communication
C1 level proficiency
Further Information
Pay band: 4/H
Contract type: Fixed Term till 30 April 2024
Location :
Essential – Role holder must have pre-existing rights to live and work in the Country the role is based.
Additional Information :
Closing Date – 27 February 2022 applications will close 23:59 Nigeria Time.
Lieu de travail
Casablanca, Maroc| Rabat et région, Maroc
Date d'expiration
14 Mai
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.
E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.
Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.
The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications
This role is a new role as part of English Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.
Role Purpose
To provide key coordination and logistical support to ensure the smooth running of the teaching operation.
Main accountabilities but not limited to the following:
The postholder will deliver a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.
Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.
Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.
Receives and responds to enquiries from/to customers and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.
Understands and adheres to risk management procedures relevant to teaching delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.
Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
Essential Requirements
The successful candidate will need to possess the following requirements:
Experience in a customer focused environment.
Operational Management
Process Improvement
Communication
C1 level proficiency
Further Information
Pay band: 4/H
Contract type: Fixed Term till 30 April 2024
Location :
Essential – Role holder must have pre-existing rights to live and work in the Country the role is based.
Additional Information :
Closing Date – 27 February 2022 applications will close 23:59 Nigeria Time.
Lieu de travail
Casablanca, Maroc| Rabat et région, Maroc
Date d'expiration
14 Mai
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01