Content Operations Supervisor - Morocco
Operations, Casablanca, Morocco
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
Content Operations is a branch of the Operations team that is responsible for:
Approval, creation and onboarding of all the new partners on our App
Keeping up to the date the partners-related content during their Life in Glovo
The Content Operations Supervisor manages the local Content Operations processes in 2 African countries: Morocco and Tunisia. He/She/They is responsible for ensuring the best partner onboarding experience, facilitating the communication between the local Glovo teams and the content provider and collaborates with Glovo HQ to implement global strategies and processes in the market. This involves improving and monitoring the content teams ́performance, implementing improvements and increasing productivity, and adapting workflows to the fast paced environment.
Main Stakeholders in this position include: Regional Partner Operations, Global Content Operations, Local Commercial team: Sales & AMs, Local Partner Operations and External provider agents
BE A PART OF A TEAM WHERE YOU WILL:
Manage a team of 10+ in Morocco and Tunisia
Train, coach, assist, supervise, evaluate and provide feedback to the local provider, ensuring we provide the highest quality to stakeholders
Lead App content quality and ensure high level content and partner activation on our marketplace
Be the main point of contact and manage the relationship between the local Glovo teams (Sales, Account Management, Brands) and the content provider
Monitor the achievements of performance metrics on the Activation Funnel and Content Maintenance tasks (Related with speed, quality and budget)
Coordinate content-related projects with other departments and the provider
Propose and deploy processes for improving speed, quality and efficiency in the country by coming up with and implementing creative and scalable solutions
Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
Manage request for Content changes/updates and assure they are processed within the agreed SLAs
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
MUST-HAVES:
Experience of managing operational teams
Strong stakeholder management and communication skills: you will be main point of contact to all commercial teams in Morocco and Tunisia
Strategic customer focus with a clear understanding of performance evaluation and customer service metrics.
Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
Solid understanding of reporting and budgeting procedures
Excellent French, English & Arabic
Determination to get things done: no job is too big or too small
Ability to motivate and communicate with others at all levels
Being problem solver, data-driven with an analytical approach
An empathetic, inclusive and curious attitude
Salesforce experience is a big bonus
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan (if applicable)
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
WANNA TAKE A PEEK INTO WHAT IT'S LIKE TO WORK AT GLOVO? FOLLOW US ON INSTAGRAM AND LIKE US ON FACEBOOK!
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
Content Operations is a branch of the Operations team that is responsible for:
Approval, creation and onboarding of all the new partners on our App
Keeping up to the date the partners-related content during their Life in Glovo
The Content Operations Supervisor manages the local Content Operations processes in 2 African countries: Morocco and Tunisia. He/She/They is responsible for ensuring the best partner onboarding experience, facilitating the communication between the local Glovo teams and the content provider and collaborates with Glovo HQ to implement global strategies and processes in the market. This involves improving and monitoring the content teams ́performance, implementing improvements and increasing productivity, and adapting workflows to the fast paced environment.
Main Stakeholders in this position include: Regional Partner Operations, Global Content Operations, Local Commercial team: Sales & AMs, Local Partner Operations and External provider agents
BE A PART OF A TEAM WHERE YOU WILL:
Manage a team of 10+ in Morocco and Tunisia
Train, coach, assist, supervise, evaluate and provide feedback to the local provider, ensuring we provide the highest quality to stakeholders
Lead App content quality and ensure high level content and partner activation on our marketplace
Be the main point of contact and manage the relationship between the local Glovo teams (Sales, Account Management, Brands) and the content provider
Monitor the achievements of performance metrics on the Activation Funnel and Content Maintenance tasks (Related with speed, quality and budget)
Coordinate content-related projects with other departments and the provider
Propose and deploy processes for improving speed, quality and efficiency in the country by coming up with and implementing creative and scalable solutions
Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
Manage request for Content changes/updates and assure they are processed within the agreed SLAs
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
MUST-HAVES:
Experience of managing operational teams
Strong stakeholder management and communication skills: you will be main point of contact to all commercial teams in Morocco and Tunisia
Strategic customer focus with a clear understanding of performance evaluation and customer service metrics.
Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
Solid understanding of reporting and budgeting procedures
Excellent French, English & Arabic
Determination to get things done: no job is too big or too small
Ability to motivate and communicate with others at all levels
Being problem solver, data-driven with an analytical approach
An empathetic, inclusive and curious attitude
Salesforce experience is a big bonus
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan (if applicable)
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
WANNA TAKE A PEEK INTO WHAT IT'S LIKE TO WORK AT GLOVO? FOLLOW US ON INSTAGRAM AND LIKE US ON FACEBOOK!