SUMMARY OF THE ROLE
Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.
Responsibilities:

• Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
• Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
• Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction
• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders.
• Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
• Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved Sales Returns with appropriate information on charges and create credit note when required.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
Qualifications:
Bachelor's degree in any related field
1-3 years of work experience in related field
Languages: English, French and Arabic are required.
What we offer:
Competitive compensation and benefits.
Continuous learning opportunities and training activities through on-the-job traning and our in-house learning Jotun Academy.
Career development opportunities across multiple disciplines and geographies
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
A supportive and inclusive company culture where you can be your authentic self.
A focus on having fun together through team buildings and social activities.

POSITION INFORMATION
Company:
Jotun Maroc Sarl D Associe Unique

Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
22.01.2023
WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.
Jotun Maroc, established in 2009, is one of the key markets within the MEIA region. With a sales office and a rapidly growing team, we aim to further strengthen Jotun’s position in Morocco through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!