Engineer – Telco Cloud Support
votre rôle
To provide next level technical support to global customer service centers and platform service supervision & Support centers by resolving low to medium complex SDX,SD-WAN,uCPE,OPC issues and contributing to targeted customer satisfaction and network performance business objectives
To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,uCPE,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services
To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
To contribute in “Technical Incident Reports” for major network incidents and problems
votre profil
Excellent knowledge of communication standards and OSI/commercial protocols.
Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet
Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage,
Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies.
SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
Rancher Kubernetes/Container/Dockers
Juniper Contrail
Ciena BluePlanet
Network Automation development with Python, RedHat Ansible, PERL, Shell
TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)
Hardware:
Dell Switch & Servers
CISCO Routers,
Juniper MX Routers & QFX Switches
le plus de l'offre
University degree or equivalent experience (Computer or Telecommunications or Networking)
3-5 years technical support experience in any telecom platform / environment
Excellent Analytical and trouble-shooting skills.
Good understanding of Telecom Service providers Virtualization, Networks and Services
entité
Orange Intl Ntwk Infr & Svcs
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
To provide next level technical support to global customer service centers and platform service supervision & Support centers by resolving low to medium complex SDX,SD-WAN,uCPE,OPC issues and contributing to targeted customer satisfaction and network performance business objectives
To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,uCPE,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services
To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
To contribute in “Technical Incident Reports” for major network incidents and problems
votre profil
Excellent knowledge of communication standards and OSI/commercial protocols.
Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet
Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage,
Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies.
SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
Rancher Kubernetes/Container/Dockers
Juniper Contrail
Ciena BluePlanet
Network Automation development with Python, RedHat Ansible, PERL, Shell
TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)
Hardware:
Dell Switch & Servers
CISCO Routers,
Juniper MX Routers & QFX Switches
le plus de l'offre
University degree or equivalent experience (Computer or Telecommunications or Networking)
3-5 years technical support experience in any telecom platform / environment
Excellent Analytical and trouble-shooting skills.
Good understanding of Telecom Service providers Virtualization, Networks and Services
entité
Orange Intl Ntwk Infr & Svcs
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI