English-speaking customer advisor on night shift
English-speaking customer advisor on night shift
Marketing Call Center 31/05/2025 Rabat Call Center / Web Center
Entreprise
Fort de 15 ans d’expérience dans le métier des centres d’appels, de l’Offshoring et de la gestion de la relation client.
Marketing Call Center est une entreprise de services avec plus de 500 collaborateurs expérimentés qui gèrent au quotidien des prestations complexes, à forte valeurs ajoutées, pour des clients marocains, français et européens.
Nous fournissons chaque jour à nos prestigieux clients un service de qualité, qui répond à l’ensemble de leurs attentes, tout en fournissant le meilleur cadre de travail pour nos agents.
Poste
MCC is recruiting English-speaking account managers. You will be in charge of :
- Managing inbound and outbound calls to our English-speaking business customers (BtoB).
- Ensure quality customer service by answering queries, resolving problems and building customer loyalty.
- Prospect for new customers and develop the existing portfolio.
- Work as part of a team.
Profil
- Perfect command of spoken and written English, with both an American and British accent.
- Successful experience in a call center, ideally in BtoB.
- Excellent communication and customer relations skills.
- Ability to listen, empathize and persuade.
- Willingness to work night shifts.
- Good command of IT tools.
Marketing Call Center 31/05/2025 Rabat Call Center / Web Center
Entreprise
Fort de 15 ans d’expérience dans le métier des centres d’appels, de l’Offshoring et de la gestion de la relation client.
Marketing Call Center est une entreprise de services avec plus de 500 collaborateurs expérimentés qui gèrent au quotidien des prestations complexes, à forte valeurs ajoutées, pour des clients marocains, français et européens.
Nous fournissons chaque jour à nos prestigieux clients un service de qualité, qui répond à l’ensemble de leurs attentes, tout en fournissant le meilleur cadre de travail pour nos agents.
Poste
MCC is recruiting English-speaking account managers. You will be in charge of :
- Managing inbound and outbound calls to our English-speaking business customers (BtoB).
- Ensure quality customer service by answering queries, resolving problems and building customer loyalty.
- Prospect for new customers and develop the existing portfolio.
- Work as part of a team.
Profil
- Perfect command of spoken and written English, with both an American and British accent.
- Successful experience in a call center, ideally in BtoB.
- Excellent communication and customer relations skills.
- Ability to listen, empathize and persuade.
- Willingness to work night shifts.
- Good command of IT tools.
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