General Responsibilities :
Solve game related issues for the players via online ticketing system
Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
Manage and collect players' feedback on CS channels and community pages.
Compile reports for major questions and key CS metrics tracking.
Position Requirements :
Must be a good speaker, and has passion for online/mobile games.
Work experience of 2+ years in the game industry is a plus.
Work experience of 2+ years as a Customer Service Representative is a plus.
Experience as a Community Manager is a plus.
Has experience using ticketing/ email systems such as Helpshift is a plus.
Can work under minimal supervision.
Amenable to work on a shifting schedule. (weekends and night shift schedule).
What's on Offer?
Fantastic work culture
Flexible working options.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
07 Mai
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Informatique, Télécom, Internet
Nombre de postes
01