ICT Assistant (SC contracts- SB3) (Moroccan Nationals and Residents Only)


Advertised on behalf of :

Location : Rabat, MOROCCO
Application Deadline : 03-May-23 (Midnight New York, USA)
Time left : 13d 5h 17m
Additional Category : Gender Equality
Type of Contract : Service Contract
Post Level : SB-3
Languages Required :
English French
Starting Date :
(date when the selected candidate is expected to start) 03-Jul-2023
Duration of Initial Contract : 1 year renewable depending on the availability of funds

REFER A FRIEND APPLY NOW

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls. the empowerment of women. and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.
Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Assistant executes ICT services in the Morocco Country Office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Morocco CO productivity. The ICT Assistant promotes a client-oriented approach.

Duties and Responsibilities

1.Ensure effective technical Support and provide technology & Communication services:
Ensure installation of a standardized image, On-Boarding PC to Azure AD and work with corporate procedures and policies.
Support compliance to IT Policies, mobile environment, and consistent user experience. Ability to contribute to the development organizational procedures and standards.
Implement and use Azure Cloud Services, Azure AD, Printing, MS Enterprise services (Zoom, Teams, Office 365, MS OneDrive for Business & online storage and collaboration).
Plan, install and maintain all communication systems including mobile and satellite phones.
Support Networking, PC, messaging, and Collaboration.
2. Provide IT Service Management and administrative support regarding ICT issues
Support UN Women Standard tools, including software delivered through the Image (aka package for selected Office Productivity tools).
Manage MS Intune and Mobile Device (software managing, monitoring and patching)
Maintain an up-to-date inventory of the software and hardware in cooperation with the Procurement Unit.
Maintain records of assets management and prepare reports.
Implement the inventory and physical verification of the assets.
Supporting User Desktop, manage licensing, patching and software delivery.
Identify the specifications of new ICT equipment in accordance with corporate procedures and policies.
Provide support to shipments, conference facilities, meetings, collaboration, events, and logistics.
Maintain the Morocco CO web site and intranet.
3. Ensure efficient networks and firewalls administration
Monitor the network connection daily to ensure stable and responsive network environment.
Configure network printers and provide user access as required.
Trouble-shoot and monitor network problems and respond to user needs and questions regarding network access.
Maintain up-to-date parameters of information for the network clients and electronic mail.
Implement backup and restoration procedures for local drives, maintain backup logs and organize off-site storage of backups.
Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
Manage Local Area Network (LAN) in accordance with UN Women requirements.
Operate network utility procedures and define network users and security attributes.
Establish directories, menus, and drive-mappings.
4.Facilitate knowledge building and knowledge sharing:
Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision.
Contribute to the organization of trainings for the office staff on ICT issues.
Synthesize lessons learned and best practices in ICT.

Competencies

Core Values:
Respect for Diversity
Integrity
Professionalism
Core Competencies:
Awareness and Sensitivity Regarding Gender Issues
Accountability
Creative Problem Solving
Effective Communication
Functional Competencies
Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems.
Strong PC hardware troubleshooting skills.
Strong knowledge of video conferencing and telecommunication.
Strong knowledge of database packages.
Ability to review a variety of data, identify and adjust discrepancies.
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Required Skills and Experience

Education and certification:
Bachelor’s Degree in Computer Science.
Training in Computer Engineering and or Business Management is an asset.
Experience:
At least 5 years of working experience in network administration and use of hardware/software, telecommunications facilities
Language Requirements:
Fluency in French and English is required.
knowledge of Arabic is an asset.
At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

REFER A FRIEND APPLY NOW