Prime de cooptation: 3000 MAD
Type de contrat: Employé
Secteur: IT
Lieu: Grand Casablanca
Salaire: 1000 MAD/heure
Client :
Notre client est une multinationale qui opère dans le secteur IT.
Description :
Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible. Working primarily on the Broadcom technologies.
You will deliver our range of technical support services and investigate any issues that arise.
Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:
Provide 1st & 2nd line technical support via email/telephone to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
Resolve escalated support incidents from our customers and partners.
Replicate customer configurations as required to troubleshoot complex errors.
Progress simultaneous high-profile/high-priority issues.
Undertake to develop and maintain technical skills in selected products.
Undertake training to achieve and maintain accreditation in selected products.
Who Are We Looking For?
The ideal candidate would be someone passionate about networking, security, Linux and all things technical. In this role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.
Therefore, what is essential for us:
Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
Display a thorough understanding of networking protocols.
Understanding and experience of TCP/IP, routing, switching and related protocols.
Administration, installation and troubleshooting of Windows or Linux based devices and networks.
Excellent communication and interpersonal skills, both telephone and written.
Excellent English language skills both written and verbal.