Online Sales Support Agent
Prime de cooptation: 1000 MAD
Type de contrat: Employé
Secteur: Administration, Support & Customer Care
Lieu: Grand Casablanca
Client :
Notre client est une société internationale dans l'industrie aérienne
Description :
You will be working within a 24/7 multi-channel and international experience centers. Online Sales Support team provide sales, service and solve on the spot for guests and Travel Agencies with excursions and activi-ties booked through our online channels before, during and after their holidays. You will be a fast learner, have good life and work experience to help with the exciting opportunity of working for the largest leisure, travel, and Tourism Company in the world.
HOW YOU WILL MAKE AN IMPACT
• Provide genuinely helpful service in response to questions related to excursions and activities booked through our digital channels
• assist and guide guests and travel agencies through our online booking systems
• Aim to do everything possible to fully resolve all enquiries during your first contact
• Give support and reassurance to guests when incidents occur
• Work with suppliers and Destination Management Centre's to resolve issues quickly and efficient-ly
• Quickly learn operational and company knowledge with the use of several types of modern technol-ogy
WHAT YOU WILL BRING
• A genuinely helpful, flexible, and professional personality
• Quick to learn and remains calm both under pressure and in a crisis
• Strong administration & organizational skills - comfortable with all thing's technology is critical
• Be able to work flexible shift patterns including weekends and public holidays
• Previous experience within customer service, sales or tourism is advantageous
• Fluent in verbal and written English and French
Type de contrat: Employé
Secteur: Administration, Support & Customer Care
Lieu: Grand Casablanca
Client :
Notre client est une société internationale dans l'industrie aérienne
Description :
You will be working within a 24/7 multi-channel and international experience centers. Online Sales Support team provide sales, service and solve on the spot for guests and Travel Agencies with excursions and activi-ties booked through our online channels before, during and after their holidays. You will be a fast learner, have good life and work experience to help with the exciting opportunity of working for the largest leisure, travel, and Tourism Company in the world.
HOW YOU WILL MAKE AN IMPACT
• Provide genuinely helpful service in response to questions related to excursions and activities booked through our digital channels
• assist and guide guests and travel agencies through our online booking systems
• Aim to do everything possible to fully resolve all enquiries during your first contact
• Give support and reassurance to guests when incidents occur
• Work with suppliers and Destination Management Centre's to resolve issues quickly and efficient-ly
• Quickly learn operational and company knowledge with the use of several types of modern technol-ogy
WHAT YOU WILL BRING
• A genuinely helpful, flexible, and professional personality
• Quick to learn and remains calm both under pressure and in a crisis
• Strong administration & organizational skills - comfortable with all thing's technology is critical
• Be able to work flexible shift patterns including weekends and public holidays
• Previous experience within customer service, sales or tourism is advantageous
• Fluent in verbal and written English and French