Operations, Casablanca, Morocco
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As a Partner Operations Lead, you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX.
BE A PART OF A TEAM WHERE YOU WILL:
Be the owner of the Partner Operations metrics, seeking continuous improvement in the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings) to make sure we always deliver the best service to our customers
Cooperate with the customer service department to give Partners the best support and increase our Partners satisfaction
Ensure quality of onboarding for our new Partners, by providing them all the necessary tools and information to start working
Create the strategy and define the execution for long tail partners to grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
Identify new assets to sell to the long tail partners and implement the whole process.
Understand, build action plans and follow up on churned and inactive partners.
Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Work with global and regional teams to coordinate and execute projects in your country
Lead the team of several Partner Operations specialists with KPI driven approach
YOU HAVE:
You're an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
A data-driven mentality: taking decisions based on data and using good business judgment when necessary
Ability to provide scalable solutions to complex problems
Amazing project management skills.
You're persuasive in the most pleasant possible way and have no trouble selling anything
Comfortable working in a high growth and high-performance start-up with a fast pace
Hands on attitude: no job is too big or too small
Excellent stakeholder management and engagement skills
You are able to influence people in a short space of time to deliver results
Effective English written and communication skills
Min of 3-5 + yr of experience in fast-paced environments (startups, investment banking, top consulting firms, top internet firms)
Experience managing, coordinating and motivating teams of 3+ people
Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel). Salesforce and SQL experience is a plus
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan (if applicable)
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
GLOVO IS TRANSFORMING THE WAY CONSUMERS ACCESS LOCAL GOODS, ENABLING ANYONE TO GET ALMOST ANY PRODUCT DELIVERED IN MINUTES. OUR ON-DEMAND LOGISTICS CONNECT CUSTOMERS WITH INDEPENDENT LOCAL COURIERS WHO ACQUIRE GOODS FROM ANY RESTAURANT OR STORE IN A CITY, AS WELL AS DELIVER URGENT PACKAGES FOR A VARIABLE FEE. FOR ADDITIONAL INFORMATION ON GLOVO, PLEASE VISIT HTTPS://ABOUT.GLOVOAPP.COM/