City: Casablanca
Country/Region: MA
Job Req ID: 16765
Job Purpose
A Principal Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest level technical issues.
Main Scope/Responsibilities
Manage and monitor all installed systems and infrastructure
Install, configure, and maintain system hardware, applications, and application distribution systems
Craft custom scripts, reducing the requirement for human interaction
Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
Automate tasks and monitor their effectiveness
Maintain complete technical documentation
Proactively ensure the highest levels of systems and infrastructure availability
Design, Implement and maintain backups, security, and redundancy strategies
Monitoring the network and suggesting improvements to network performance, capacity, and scalability
Mentor team members on technical issues
Reporting to the Infrastructure Manager
Education
Engineering degree
Curricula : Computer sciences
Global Experience
10+ years
Specific Experience in the position
7 years