Remedy Business Analyst
Position Description:
Are you motivated by the opportunity to delight your clients by providing with innovative solutions to sophisticated technical problems? CGI is more than just an IT consulting company, we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career.
These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you have a groundbreaking spirit and thrive on innovation where you can influence the direction of technical strategy, now is the time to join our team! Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules.
We are constantly growing and are always on the lookout for motivated people like you to join in on the CGI dream on a permanent full-time basis.
Currently, we are looking for a Business Analyst to become part of CGI with experience and good knowledge of ITSM functionality and data. Reliable/Secret Government Issued Clearance is required or the ability to obtain the clearance, which would mean to be eligible you must have been residing in Canada for at least 5-10 years.
Your future duties and responsibilities:
Ability to deliver on the following typical tasks and activities associated with role:
- Participate in project management activities (e.g. SCRUMs) and perform as SCRUM Master when requested by Contractor PM
- Lead requirements gathering and refinement and development of detailed requirements
- Work with business sponsors very early in system development to define ITSM end-user roles and permission sets for system
- Facilitate and co-lead business functionality prototyping sessions with ITSM Tool specialists (especially customer-facing sessions)
- Establish acceptance test criteria with customer
- Participate in definition of ITSM Tool related UAT and PROD sanity tests and ensure traceability of requirements to sprint “releases”
- Organize client-facing meetings and coordinate communications with client regarding development and test tasks
- Perform business analyses of functional requirements to identify information, procedure, and decision flows
- Evaluate existing procedures and methods, identify and document items such as database content, structure, application subsystems
- Develop data dictionary and define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems
- Identify candidate business processes for re-design, prototype potential solutions, provide trade-off information and suggest a recommended course of action
Required qualifications to be successful in this role:
- More than 5 years of relevant experience
- Must hold a Government issued clearance such as Enhanced or Secret Clearance or the ability to obtain the clearance, which would mean to be eligible you must have been residing in Canada for at least 5-10 years
- Very good knowledge of ITSM functionality and data
- Very good writing skills for functional and technical requirements, test cases, and process
documentation
- Good client-facing skills
Skills:
Database
Microsoft Project
Microsoft Visio
SQL
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Remedy Business Analyst
Category: Business Analysis (functional and technical)
Main location: Canada, Canada
Alternate Location(s): Any CGI location
Position ID: J0123-0891
Employment Type: Full Time
Are you motivated by the opportunity to delight your clients by providing with innovative solutions to sophisticated technical problems? CGI is more than just an IT consulting company, we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career.
These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you have a groundbreaking spirit and thrive on innovation where you can influence the direction of technical strategy, now is the time to join our team! Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules.
We are constantly growing and are always on the lookout for motivated people like you to join in on the CGI dream on a permanent full-time basis.
Currently, we are looking for a Business Analyst to become part of CGI with experience and good knowledge of ITSM functionality and data. Reliable/Secret Government Issued Clearance is required or the ability to obtain the clearance, which would mean to be eligible you must have been residing in Canada for at least 5-10 years.
Your future duties and responsibilities:
Ability to deliver on the following typical tasks and activities associated with role:
- Participate in project management activities (e.g. SCRUMs) and perform as SCRUM Master when requested by Contractor PM
- Lead requirements gathering and refinement and development of detailed requirements
- Work with business sponsors very early in system development to define ITSM end-user roles and permission sets for system
- Facilitate and co-lead business functionality prototyping sessions with ITSM Tool specialists (especially customer-facing sessions)
- Establish acceptance test criteria with customer
- Participate in definition of ITSM Tool related UAT and PROD sanity tests and ensure traceability of requirements to sprint “releases”
- Organize client-facing meetings and coordinate communications with client regarding development and test tasks
- Perform business analyses of functional requirements to identify information, procedure, and decision flows
- Evaluate existing procedures and methods, identify and document items such as database content, structure, application subsystems
- Develop data dictionary and define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems
- Identify candidate business processes for re-design, prototype potential solutions, provide trade-off information and suggest a recommended course of action
Required qualifications to be successful in this role:
- More than 5 years of relevant experience
- Must hold a Government issued clearance such as Enhanced or Secret Clearance or the ability to obtain the clearance, which would mean to be eligible you must have been residing in Canada for at least 5-10 years
- Very good knowledge of ITSM functionality and data
- Very good writing skills for functional and technical requirements, test cases, and process
documentation
- Good client-facing skills
Skills:
Database
Microsoft Project
Microsoft Visio
SQL
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Remedy Business Analyst
Category: Business Analysis (functional and technical)
Main location: Canada, Canada
Alternate Location(s): Any CGI location
Position ID: J0123-0891
Employment Type: Full Time