LOCATION
This position is located at our property Amanjena Marrakech in Morocco.
Responsibilities
Providing a unique experience and service to all Aman Spa guests
Provide detailed consultations with Aman Spa guests to ensure their wellness experience during their stay is personalized
Overseeing all departmental functions including short and long term planning, as well as day-to-day operations
Ability to provide our guests with a variety of treatments at short notice
Direct and manage guest service standards which are consistent with the Aman philosophy
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Manage the Spa in the most efficient way, maximizing Spa occupancy and/or revenue in order to surpass budgeted objectives
Maintain key contacts within the Spa industry to ensure a continued high profile of the Aman Spa within niche markets
Recruit and develop specialist Spa staff
Ensure constant compliance with company policies, and legal requirements
Ensure adherence to guest service standards within established departmental policies and procedures
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Be knowledgeable of resort information to answer guest inquiries
Identify and report defects throughout the Spa
Ensure Spa property and equipment is properly used and maintained
Protect and utilize Spa assets in a responsible and professional manner
Review month to month financials and reports to determine gain or loss in profit margin and determine how to correct or justify. Must also manage monthly activity of all inventories and monitor departmental expenditures
Supervise staff to ensure they adhere to company policies and procedures as well as being alert to their duties and responsibilities
Coordinate and conduct performance appraisals of the Spa staff in accordance with property and company guidelines and procedures
Conduct regular staff meetings to ensure that communication is strong
Create roster for staff
Be responsible for improvements required in operations
Any other duties as required
Qualifications
Five years experience in Spa Operations
Minimum three years of managerial experience in relevant field
Strong strategic planning, project management skill and superior decision-making while managing multiple priorities
Demonstrated ability to work in a fast-paced and demanding environment, maintaining a professional attitude to deal effectively with guests, management and employees
Professional appearance and demeanor
Must be willing and able provide guests with a variety of spa treatments
Proficiency in English and French, multilingualism will be considered an asset.
Lieu de travail
Maroc
Date d'expiration
28 Mai
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01