Strategic Account Manager - Morocco
Q-Commerce, Casablanca, Morocco
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
YOUR WORK-LIFE OPPORTUNITY:
The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Strategic Account Manager, you will be a key role in developing the groceries business with top modern trade chains in Morocco
BE A PART OF A TEAM WHERE YOU WILL:
Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
Onboard new partners on our platform by providing them all the necessary tools and information to start working
Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics
Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties
Get feedback from our partners and translate it into product, marketing and operations improvement
Own partner’s assortment → category management
Prepare reports and dashboards to present to groceries partners and use as source of operational improvements
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
YOU HAVE:
Minimum 3 years of experience in Account Management and/or Business Consultant
Analytical mindset
Problem solver, look for the root-cause of the problem and go for it till make things happen.
Perfect written and spoken communication
Customer obsession
Proactive, organized, and obsessed with details
An empathetic, inclusive and curious attitude
English is mandatory, along with French & Arabic
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
GLOVO IS TRANSFORMING THE WAY CONSUMERS ACCESS LOCAL GOODS, ENABLING ANYONE TO GET ALMOST ANY PRODUCT DELIVERED IN MINUTES. OUR ON-DEMAND LOGISTICS CONNECT CUSTOMERS WITH INDEPENDENT LOCAL COURIERS WHO ACQUIRE GOODS FROM ANY RESTAURANT OR STORE IN A CITY, AS WELL AS DELIVER URGENT PACKAGES FOR A VARIABLE FEE. FOR ADDITIONAL INFORMATION ON GLOVO, PLEASE VISIT HTTPS://ABOUT.GLOVOAPP.COM/
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
YOUR WORK-LIFE OPPORTUNITY:
The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Strategic Account Manager, you will be a key role in developing the groceries business with top modern trade chains in Morocco
BE A PART OF A TEAM WHERE YOU WILL:
Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
Onboard new partners on our platform by providing them all the necessary tools and information to start working
Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics
Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties
Get feedback from our partners and translate it into product, marketing and operations improvement
Own partner’s assortment → category management
Prepare reports and dashboards to present to groceries partners and use as source of operational improvements
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
YOU HAVE:
Minimum 3 years of experience in Account Management and/or Business Consultant
Analytical mindset
Problem solver, look for the root-cause of the problem and go for it till make things happen.
Perfect written and spoken communication
Customer obsession
Proactive, organized, and obsessed with details
An empathetic, inclusive and curious attitude
English is mandatory, along with French & Arabic
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
GLOVO IS TRANSFORMING THE WAY CONSUMERS ACCESS LOCAL GOODS, ENABLING ANYONE TO GET ALMOST ANY PRODUCT DELIVERED IN MINUTES. OUR ON-DEMAND LOGISTICS CONNECT CUSTOMERS WITH INDEPENDENT LOCAL COURIERS WHO ACQUIRE GOODS FROM ANY RESTAURANT OR STORE IN A CITY, AS WELL AS DELIVER URGENT PACKAGES FOR A VARIABLE FEE. FOR ADDITIONAL INFORMATION ON GLOVO, PLEASE VISIT HTTPS://ABOUT.GLOVOAPP.COM/
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