Join us as a Technical Support Engineer on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will :
Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution
Meet and exceed SLAs in providing support to our Internal & External customers
Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals
Effectively prioritizes multiple demands and autonomously manages calendar and time allocation
Focus on delivering a positive customer experience according to Dell standards
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Fluent in Dutch, basic English
Good technical knowledge
Customer focus and “do the right thing” mindset
Excellent communication and analytical skills
Ability to handle stressful situations
Desirable Requirements
• Bachelor’s degree.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
05 Juin
Niveau de poste
Débutant / Junior| Jeune diplômé
Secteur d'activité
Informatique, Télécom, Internet
Nombre de postes
01