Workplace Services Analyst L1 GES EMEA IT
In Arrow, we are always looking forward (Five Years Out) to partner in Technology development that is changing our lives. Currently, due to increased business needs, we are looking to hire the Workplace Services Analyst.
Few Words About the Team
You will join the Workplace Services EMEA team which is responsible for providing front-line End User support to Arrow employees (2nd level).
The selected candidate will join the top-notch Team of 13 Workplace Services Analysts that are spread across EMEA (Spain, Israel, Italy, France, Sweden, Norway, Finland, Denmark) and will be reporting to Burt Leonard that is based in Alcobendas, Spain.
What You Will Be Doing at Arrow
Provide front line End User support to Arrow employees, as part of the Global Enterprise Services (GES) Workplace Services Team,
Provide L2 technical support for issues & requests received from the Service Desk group, for all PC hardware, software and associated peripherals,
Ensure that requests for escalated support are dealt with promptly and appropriately,
Install and configure PCs and associated peripherals and software,
Provide support for all Hardware and software related issues, including infrastructure, as directed,
Provide support for local, EMEA and Global projects and initiatives as directed by management,
Adherence to the Global Enterprise Services (GES) Standards and Customer Focussed Service ethos.
And many, many others!
Skills That Will Help You to Succeed Even More
Experience in a similar position (Service Desk, Technical Support, Hardware Support etc),
Excellent written and spoken communication skills in English and French,
Ability to work independently when needed.
What is in it For You?
Great work conditions inside a large, worldwide group,
Opportunity to work with the latest technologies (like Office356),
Employment contract,
Flexible working hours and occasionally home office,
Career development opportunities.
Location :
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type :
Full time
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
14 Juin
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01
Few Words About the Team
You will join the Workplace Services EMEA team which is responsible for providing front-line End User support to Arrow employees (2nd level).
The selected candidate will join the top-notch Team of 13 Workplace Services Analysts that are spread across EMEA (Spain, Israel, Italy, France, Sweden, Norway, Finland, Denmark) and will be reporting to Burt Leonard that is based in Alcobendas, Spain.
What You Will Be Doing at Arrow
Provide front line End User support to Arrow employees, as part of the Global Enterprise Services (GES) Workplace Services Team,
Provide L2 technical support for issues & requests received from the Service Desk group, for all PC hardware, software and associated peripherals,
Ensure that requests for escalated support are dealt with promptly and appropriately,
Install and configure PCs and associated peripherals and software,
Provide support for all Hardware and software related issues, including infrastructure, as directed,
Provide support for local, EMEA and Global projects and initiatives as directed by management,
Adherence to the Global Enterprise Services (GES) Standards and Customer Focussed Service ethos.
And many, many others!
Skills That Will Help You to Succeed Even More
Experience in a similar position (Service Desk, Technical Support, Hardware Support etc),
Excellent written and spoken communication skills in English and French,
Ability to work independently when needed.
What is in it For You?
Great work conditions inside a large, worldwide group,
Opportunity to work with the latest technologies (like Office356),
Employment contract,
Flexible working hours and occasionally home office,
Career development opportunities.
Location :
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type :
Full time
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
14 Juin
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01
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