Opportunity
Provide the first line of technical support regarding the IT/OT infrastructure and applicational portfolio on a 24/7 basis and as part of the Control Room competences. Be the focal point for escalating P1 and P2 incidents with the respective team member as part of the escalation matrix. Ensure smooth operational execution from an IT/OT perspective.
Key responsibilities:
•Clear registration of requests and incidents according to the IT Service Management processes in place.
IT Process Controller
Provide the first line of technical support regarding the IT/OT infrastructure and applicational portfolio on a 24/7 basis and as part of the Control Room competences. Be the focal point for escalating P1 and P2 incidents with the respective team member as part of the escalation matrix. Ensure smooth operational execution from an IT/OT perspective.
Key responsibilities:
•Clear registration of requests and incidents according to the IT Service Management processes in place.
IT Process Controller