votre rôle
1 scope
Function
reports to
Associate System Software Engineer
Head of Software Incubation
Mission / role purpose
We are seeking a dedicated and experienced System Software Engineer to join our dynamic IT support team. This role requires providing 24x7 support to ensure the stability, performance, and reliability of our applications. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the flexibility to work in a rotational shift environment.
Provide round-the-clock support for critical applications, ensuring high availability and performance.
Monitor application performance and respond to incidents and outages promptly.
Perform root cause analysis for recurring issues and implement preventive measures.
Log, track, and resolve application-related incidents using our ticketing system.
Collaborate with cross-functional teams to troubleshoot and resolve issues.
Assist in the deployment of application updates, patches, and bug fixes.
Perform routine maintenance tasks to ensure the smooth operation of applications.
Provide technical support and guidance to end-users, addressing their application-related queries and issues.
Document resolutions and create knowledge base articles for common issues.
Identify areas for improvement in application performance and reliability.
Ensure compliance with company policies, procedures, and standards.
Maintain accurate and detailed documentation of support activities, configurations, and procedures.
Job code and FT mapping
FT Generic job name:
FT Generic job code:
Equant Generic job name:
Software Engineer
Equant Generic job code:
Dimensions
Financial - Non Applicable
People management –
Reporting to role (direct)
Manager
Total headcount under role (indirect)
Zero (0)

votre profil
1 Essential role related knowledge, skills, certifications, and experience
Technical skills and abilities
Proficiency in SQL and database management (e.g., MySQL, Oracle, SQL Server).
Strong knowledge of operating systems (Windows, Linux).
Familiarity with scripting languages (e.g., Python, Bash, PowerShell).
Experience with application monitoring tools (e.g., Nagios, New Relic, Splunk).
Understanding of web technologies (HTTP, HTML, XML, Web Services).
Excellent problem-solving and analytical skills.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Flexibility to work in a rotational shift environment, including nights, weekends, and holidays.
education, qualifications, and certifications
Bachelor’s Degree (B.E. or B.Tech) or equivalent in the Computer Science, Electronics Engineering or Information Technology disciplines with strong fundamentals.
IT Experience
1 to 2 years of total IT experience in a highly technical and analytical role.
Select up to a maximum of 20 skills or certifications. Aim for 5 behavioral skills, the rest, professional skills or certifications
behavioral skills
skill target proficiency level expected
1
Agility
advanced
2
Flexibility
proficient
3
Innovation
advanced
4
results driven
proficient
5
Communication
advanced
6
prioritization and balance
proficient
7
Extended Hours support & working
advanced
professional skills
skill target proficiency level expected
1
global effectiveness
advanced
2
customer service orientation
advanced
3
financial excellence
Low
4
knowledge and development
proficient
5
teamworking and networking
proficient
6
Communications
advanced
7
negotiation, presentation, and organization
advanced

contrat
CDI
Infinity Tower, DLF Cyber City, Inde - Inde