Drive Your Career
Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation
Main Missions :
Build tight and rigor relationship with customer contacts.
Manage Quality Figures: Scorecard, PPM, Written concern by dealing with Customer contacts.
Ensure Proactive communication channeling between Customer and plant interlocutor.
Lead problem solving for customer claims related to product Quality.
Manage resident available for dedicated customer: communication, analysis finding, improvement to be implemented at Lear or Customer Line.
Analyze Customer Complaints related to product quality, and lead implementation of proper corrective actions.
Ensure proper reporting of Lear performances for dedicated customer, via Portals and communication channels.
Provides continuous feedback to customer about the status and evolution of claims.
Seeks for continuous formal feedbacks, of customer satisfaction degree about our product and services.
Manage Sorting and/or correction implementation and efficiency at customer plants, via Residents or 3rd companies.
Manage non-Quality costs generated by claims: Warranty and 0 miles.
Supervise Analysis result meeting for customer returns, between failure analysis and customer.
Lead customer audits related to product health check, problem Solving…
Takes personal responsibility for keeping selves, co-workers, and equipment free of hazards.
Participate on saving energy and propose suggestion to control it.
Ensure conformance of products and processes according IATF, Customer specific requirement, and regulatory requirement and implementation of corrective and preventive action.
Have authority to stop production and shipment in case of major risk.
To be successful for this role :
Bac+5 Engineering Degree
Experience of Minimum 1 Year in automotive field & Minimum 1 Year in Customer Quality
Good knowledge of Quality tools
Good verbal and written communication skills
Problem solving knowledge
Strong leadership, and ability to gather people around common target
Language Skills:
Good communication skills in both French and English
German will be an advantage
Work Location :
Rabat Plant , Morocco
Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.
Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.