Customer Service Representative - Native French speaker (Morocco based)
Our Mission
Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.
Language requirements
Native French required
The Role
You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most.
You would work shifts and weekend and late hours coverage will be regularly needed.
You will be the face of Taptap Send to our customers! You will:
Assist customers by taking phone calls, answering emails and replying to incoming chats
Know our product inside out to educate and inform our customers
Resolve customer inquiries and escalate issues, as needed
Suggest improvements to our processes, policies, and documentation to meet customer needs
You have :
Native French, fluent English
A minimum of one year experience in a call center
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Preference for interacting with people all day in a high-paced environment
Excitement about working on a small team and helping shape its culture as we grow
Passion for work with a significant impact on the world
Nice to have :
Experience in the payment space
Spent time living/working in Africa or Asia
Additional languages - Italian, Spanish, German or Wolof are just a few examples!
Benefits :
Competitive salary
Flexible hours
Regular team events
Professional development opportunities (e.g. language lessons, training, etc.).
Lieu de travail
Maroc
Date d'expiration
04 Mai
Niveau de poste
Débutant / Junior| Confirmé / Expérimenté
Secteur d'activité
Banque, Assurance, Finance
Nombre de postes
01
Type de contrat
CDI
Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.
Language requirements
Native French required
The Role
You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most.
You would work shifts and weekend and late hours coverage will be regularly needed.
You will be the face of Taptap Send to our customers! You will:
Assist customers by taking phone calls, answering emails and replying to incoming chats
Know our product inside out to educate and inform our customers
Resolve customer inquiries and escalate issues, as needed
Suggest improvements to our processes, policies, and documentation to meet customer needs
You have :
Native French, fluent English
A minimum of one year experience in a call center
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Preference for interacting with people all day in a high-paced environment
Excitement about working on a small team and helping shape its culture as we grow
Passion for work with a significant impact on the world
Nice to have :
Experience in the payment space
Spent time living/working in Africa or Asia
Additional languages - Italian, Spanish, German or Wolof are just a few examples!
Benefits :
Competitive salary
Flexible hours
Regular team events
Professional development opportunities (e.g. language lessons, training, etc.).
Lieu de travail
Maroc
Date d'expiration
04 Mai
Niveau de poste
Débutant / Junior| Confirmé / Expérimenté
Secteur d'activité
Banque, Assurance, Finance
Nombre de postes
01
Type de contrat
CDI
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