Job Description
As Freterium is a fast-growing company, the challenge in the Customer Success (CS) department is to ensure all new customers are successfully onboarded, adopt the software in their internal organization, and achieve a return on investment in the shortest possible time period.
In addition, the CS department plays a vital role in growing new business from existing customers – A key growth pocket for Freterium in the upcoming years.
As a Customer Success Manager, you own the relationship with a portfolio of international key accounts. You will bring Freterium’s best ideas, innovations, and capabilities to customers, in order to drive greater business value.
Your end goal is to increase customer satisfaction, retention and to expand Freterium’s footprint across all your accounts.
Your responsibilities will include :
Own the relationship with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters
Own ultimate responsibility for the customer's contract renewal
Be accountable for the alignment of complex project delivery with customer needs and priorities
Promote maximum value from their investment in Freterium, aiming for full utilization, identify new opportunities, and collaborate with sales and product teams to ensure growth attainment and increased footprint
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Freterium’s features and associated business benefits to address their needs
Serve as a customer advocate in driving industry best practices and the evolution of Freterium’s product to the customer's success
Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners
Lead the organization of Steering Committees to review goals, progress, risks, and opportunities
Advocate customer needs and quality in all the departments of Freterium (Sales, Marketing, Product, Operations)
Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs
Work with our marketing team to shed light on your customers’ success stories
Qualifications
Your are our next Freterium family member if you :
Have a degree in Engineering, Business, Economics, Logistics & Supply Chain from a top university
Have 3+ years of experience working with large enterprise customers in Consulting, Technology, Industry, Supply Chain or Retail
Have strong presentation skills with the ability to lead high powered workshops
Have good judgment, strong problem solving and pragmatic approach
Have a track record of reaching and exceeding targets
Have an excellent proficiency in French, English, and Moroccan Arabic (language strongly preferred).
Lieu de travail
Casablanca, Maroc
Date d'expiration
03 Mai
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01
Type de contrat
CDI