votre rôle
Your role:
Ensure and coordinate the interface with Business of Operational Entities establishing a close relationship with Business / Operational Owners, consolidate Demand from capture to project mapping.
Directly contributes to the demand management process of the expressed need, maintaining a complete portfolio view shared with the supported Business or Operational entities and with IT teams.
Represent the voice of the customer to IT and the voice of IT to customer during demand phases
Challenge, Qualify, prioritize customer needs according budget and strategic industrial roadmap
Contribute to budget consolidation and strategic roadmap bringing anticipation vision (communicating trends, expectations, and ambitions from customer to co-build with architects and urbanists the IT blueprint
Accountable of handover between demand management process and project management process (prioritized assessed demand to engagement planning)
Manage Feedback loop from build and run phases for his own deliverables.
Contribute to IT BSA Community.
Your Missions :
Accountable and Responsible of Demand management process for capture, qualify and feasibility before T-1:
Capture and qualification to ensure the appropriate understanding of requirements from his business and operational counterparts.
Fill the pipeline of OBS IT demands and share on purpose within the IT community
Accountable for feasibility, leveraging potential of existing process and parameter setting
Review and prioritize with business or operational entities, making sure the answer is appropriate for current and future requirements
Input validated demand to appropriate governance.
Responsible of anticipation of IT evolution to answer business and operational requirements and benefits.
Identify disrupting demands
Contribute to priority & capacity planning & project initialization
Ensure smooth handover of: Scope, solution principle, budget, anticipated capacity requirement, expected timeframe and ROI
Contribute to Build phase
Participate to the Project Board of the Business or operational entities as the IT representative.
Maintain a complete high-level view of all projects of the Business or Operational entities and share this view with Business Owners and with IT teams.
Contribute to Run phase
Follow-up on completeness and performance of the delivered IT solution
Look for Business Benefit Recording and potential gap analysis.

votre profil
Engineering degree in computer science with strong experience in IT and Telecommunications - 15 years.
Knowledge of OBS portfolio and associated service management needs.
Knowledge of OBS process and operational needs.
Customer focused, results oriented, autonomous with a dynamic ‘can do’ attitude.
Excellent knowledge on IT technology, French and International IS supporting OBS business.
Strong leadership and communication skills, ability to convey, ability to team transversally, ability to develop a network cross FT group.
Knowledge on major IT industry standards (e.g., TMF, ITIL, Telco 2.0, SOA, etc.) and majors IT vendors.
Strong experience in multi-cultural team management.
Successful experience in the management of complex and interdependent project roadmaps, driving and mastering overall picture.
Ability to synthesize building synthetic report and synoptic view.
Written and oral fluency in English and French with excellent presentation skills.

le plus de l'offre

entité
Customer Marketing& Innovation

contrat
CDI
Rabat,Morocco:Technopolis B6