Job Purpose
The Project Delivery System Administration Engineer/Specialist is responsible of all administration activities of some project delivery tools, including projects environement set-up, users support pocess documentation and continuous improvement. Also tools administrator should act as the single point of contact between business stakholders and solution providers.
Main Scope/Responsibilities
Work Processes Establishment:
Document and regularly update work processes with step-by-step instructions and guidelines.
Facilitate training and onboarding to familiarize team members with new processes, using various formats like workshops, videos, or mentoring.
Apply change management to ensure process updates are well-planned, documented, and communicated, minimizing disruption and risk.
Man-Hour Estimation and Monitoring: Estimate and monitor man-hours for each project.
Project Setup and Work Environment: Manage project setup tasks including user creation, access management, and coordination with IT for licenses, as well as ensuring system and data backups.
Technical Support: Serve as the primary point of contact for client technical support through a ticketing system, providing remote assistance, resolving issues, and maintaining detailed records.
Adoption Level Monitoring:Track and analyze system adoption levels using KPIs, gather user feedback, and ensure training completion to facilitate technology/process adoption.
Performance Monitoring: Conduct KPI reviews to assess system performance, collaborate with IT on troubleshooting, and identify underlying issues for improvement.
Continuous Improvement:Solicit feedback to identify improvement areas, recommend corrective actions, and monitor their effectiveness through audits and performance metrics.
Provider Relationship Management: Act as a liaison with external service providers, maintaining professional relationships, coordinating issue resolution, and documenting interactions for future reference.
Education
Education (Bachelor/Master/PhD): Bachelor Bac+5 or equivalent
Curricula (Arts, Sciences,…): Engineering/ System Architecture Relevant certifications (specific tools)
Global Experience
Global Experience (number of years): 2 to 4 years
Specific Experience in the position
At least 1 year of working experience. Previous experience in System Administration is appreciated.
Exposure to specific tools is appreciated:
- Cost control & Risk tools (Cost and progress measurement)
- Scheduling tools (Oracle P6)
- Field services (AWP and commissioning & completion tools)
- PMO & Assurance Inhouse tools development
- PIM (EDMS, Aveva AIM)
- E&D (Autodesk, Aveva, Hexagon suits)
City:
Country/Region: MA
Job Req ID: 19787