As a Reservation Agent you will play a crucial role in delivering exceptional guest experiences by managing Villas/Suites reservations with precision and personalized service. You will be the first point of contact for guests seeking accommodation, ensuring their needs are met with professionalism and attention to detail. The ideal candidate will be passionate about creating perfect experiences for our guests and ensuring the highest level of service.

The Main Focus Of Your Job Will Be

Handle incoming reservation inquiries via phone, email, and online channels with professionalism and efficiency
Assist guests in selecting the perfect accommodations and amenities to meet their needs and preferences
Utilize the hotel's reservation system to make, modify, and cancel reservations accurately and in a timely manner
Maintain up-to-date knowledge of room availability, rates, packages, and promotions to provide guests with comprehensive information
Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth guest arrivals and departures
Address guest concerns and special requests promptly and effectively, striving to exceed expectations at every opportunity
Uphold the hotel's standards of excellence in customer service, professionalism, and attention to detail

What We Are Looking For

Previous 1 -2 years experience in a customer service or hospitality role within the hotel industry is an advantage
Excellent command of Franch & English languages (verbal and written)
Excellent communication skills, both verbal and written with a friendly and courteous demeanor
Strong organizational abilities and attention to detail, capable of multitasking in a fast-paced environment
Friendly and professional attitude
Proficiency in computer systems
Ability to remain calm and composed under pressure
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