Q-Commerce, Casablanca, Morocco
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As a Long Tail Manager, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve their partner experience (PX).
BE A PART OF A TEAM WHERE YOU WILL:
Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
Collaborate together and learn from each other
Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
Understand motives of inactive partners and churned partners and make plans to improve MoM.
Define scalable processes, making sure long tail partners are self-sufficient in using our tools.
Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
Identify new assets to sell to the long tail partners and implement the whole process.
Review and propose partner communications, ensuring partner engagement and long-term relationships.
Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
YOU HAVE:
+3yr experience in fast-paced environments (tech-startups, consulting firms, IT firms, FMCG)
Strong business fundamentals, plus you are highly motivated, strategic thinker
Obsessed with scalable processes, automation and self-sufficiency
Get things done attitude, proactive, organized, and obsessed with details
Exceptional verbal and written communication skills with an aptitude for building strong client relationships
Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data
Proficient knowledge of local language and English
An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
MAIN KPIS:
Scale Self-Service Promotool utilization rate (% of stores using promotool)
Improve the promotool traffic (unique partners visits)
Partner revenue & amount of partners buying assets
Partner Operations Kpi as Cancellations, Bad Ratings and Prep Time
Number of partners doing orders
% Churn over portfolio
Co responsible of partner activations SLA
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan (if applicable)
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
GLOVO IS TRANSFORMING THE WAY CONSUMERS ACCESS LOCAL GOODS, ENABLING ANYONE TO GET ALMOST ANY PRODUCT DELIVERED IN MINUTES. OUR ON-DEMAND LOGISTICS CONNECT CUSTOMERS WITH INDEPENDENT LOCAL COURIERS WHO ACQUIRE GOODS FROM ANY RESTAURANT OR STORE IN A CITY, AS WELL AS DELIVER URGENT PACKAGES FOR A VARIABLE FEE. FOR ADDITIONAL INFORMATION ON GLOVO, PLEASE VISIT HTTPS://ABOUT.GLOVOAPP.COM/