HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
To learn how we can supercharge progress for you, visit hcltech.com.

About the Role
The Supply Chain Specialist has broad ranging responsibilities in all aspects of Supply Chain operations and is responsible for ensuring that the day-to-day supply chain business results are achieved. This role combines analysis and reporting along with hands-on application within each of the departments in the Supply Chain to ensure excellence in the overall performance of the operations. The position provides backup and support to key positions within the Supply Chain team.

Activities
Pick-up calls, raise orders, provide solutions according to timelines.
Raise Escalations when stock is not available /Liaise with Level 2 support team in Venray on estimate time of arrival.
Ensure key performance indicators are met for all different activities.
Respond to customer inquiries and provide answers/solutions by email within established timelines.
Raise Complaints – Ensure the loop is closed between engineer and Supply Chain.
Ensure on time allocations of orders.
Support on time escalation to managers about Emergency orders or Level1.
Interface / Liaise /Support various service desks (Control Tower/Local Back-Office), to answer queries within agreed timeline.
Support Business Changes.
Clear client system work Queues for back-office activities; chase engineers for access stock; system maintenance. Job Description Post Sales Supply Chain Specialist (Spares).
Handle questions, queries, and log complaints from engineers within agreed call performance / response time, to ensure key performance indicators are met, and service level agreements are achieved.
Handle non-deliveries of spare shipments, find root cause in supply chain, and stop recurrence for future deliveries. Develop strong relationships with back-office representatives and have/maintain extended network to find solution/answers.
Manual Order Entry (including couriers/ taxis) for exceptional orders / customer requirements.
Maintain active participation with the Customer Service Team to commit to all the above and ensure expectations/ key performance indicators are met.
Take calls and raise manual Emergency Orders for the Service Engineer in the field. Offer alternative solutions when needed.
Proactively support engineers for them to meet customer requirements.
Back-Office activities; clean-up work queues, following up with engineers and making corrections to ensure the system is not polluted.

Responsibilities
Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
Participate in business meetings and general inputs in day-to-day improvements.

Qualification
Fluent spoken and written French and English.
System affinity, very good SAP technical skills CRM and ECC modules e.g. ZMTO_ORD_Status, MD04, ME23N, ME53N, CRMD_Order.
Experience with ERP systems.
Logistics and customer service experience; Knowledge in Supply chain.
Excel and analytical thinking.
Flexible to work from 9AM CET to 6PM CET.
Bachelor degree in business or logistics studies.
Team player, proactive approach, able to see connections and determine impact in different steps of supply chain.
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