Join us to do the best work of your career and make a profound social impact as a Technical Support Agent - French Speaker on our team in Casablanca.
Key ResponsibilitiesYou will :
Provides first Level Technical Support on Dell supplied products and/or peripherals. Uses troubleshooting techniques and tools to identify technical defects/issues
Identifies and resolves issues affecting customer client systems. Ability to handle stressful situations
Monitors and tracks issues to ensure accurate resolution
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Meeting the revenue goals
Knowledge of Spares Parts and WKS
Essential Requirements
Fluent in French
Knowledge in Sales skills & sales applications. Strong Technical Aptitude & Troubleshooting Skills. Expert knowledge of on-line tools (Delta, GII,..)
Knowledge of standard Microsoft Windows Applications and Operating systems
Excellent communication and analytical skills
Knowledge and understanding of PC hardware components. Good skills in software issues
Desirable Requirements
Certificate/Diploma in computing
Working knowledge of PC architecture/technology.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
30 Mai
Niveau de poste
Débutant / Junior| Confirmé / Expérimenté
Secteur d'activité
Informatique, Télécom, Internet
Niveau d'étude (diplome)
TS Bac +2| Licence (LMD), Bac + 3| Master 1, Licence Bac + 4
Nombre de postes
01
Type de contrat
CDI| CDD ou Mission