Position Overview :
Manages external supplier, vendor and associated relationships. Measures supplier planned (i.e. contracted) versus actual service levels and performance. Ensures a positive link between supplier performance assessment, corrective action and continuous / lasting improvement.
Partners with Procurement, Finance, Supply Chain and other stakeholders in Request for Proposal (RFP), Statement of Work (SOW) and contract phases of supplier engagement.
Ensures that contracts and agreements provide high value for money.
Key Responsibilities :
Manages larger, higher-dollar and more complex supplier relationships.
Works closely with internal groups to understand business requirements, implement new processes and contribute to ongoing process improvement.
Performs daily, weekly, monthly and quarterly supplier performance reviews.
Reviews supplier data for customer rates, quality, attrition, communication scores and churn.
Works with supplier stakeholders to understand issues and develop gap-closing action plans.
Performs root cause analysis of issues and failure points.
Develops resolution action plans and ensures execution and monitoring.
Assists with coordination of training activities, quality initiatives and calibrations.
Required Qualifications :
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience.
Experience managing complex Service Contracts and ability to understand legal agreements
Customer centric approach
Understanding of Banking products and services
Ability to work remotely whilst working within a Matrix Management Structure
Strong Team Player
Good analytical skillset with an ability to interrogate data that will drive Service and Financial performance improvement
Ability to work in english.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
23 Mai
Niveau de poste
Débutant / Junior| Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01