Position Summary
You will be responsible to stay constantly engaged with Starbucks Branded Solutions clients and Alshaya brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation Create value so as to optimize business opportunities in the most efficient manner leveraging on the set of resources available. Contribute to the overall achievement of the annual sales plan through achieving operational controls and quality. Overall, the executive will be responsible for providing consultative support and service to existing and new Starbucks Branded Solutions Accounts primarily PSS to ensure revenue growth quality and profitability.
A Day in The Life of a Customer Development Executive
Monitor and evaluate clients to ensure that quality standards and marketing material are met and consistent with brand guidelines.
Coach specified accounts adapting your style and content to meet specific accounts needs.
Conduct spot checks and brand audits to assigned accounts.
Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and where required WPS locations.
Support execution of new business won by channel team – new accounts integrated into Ledger.
Work with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
Develop best in class understanding of customer / zone including the ability to articulate Starbucks customers’ own commercial goals and KPIs. Understands the value that Starbucks contributes to these goals.
Lead effort to maximize satisfaction, retention, and reference ability of customers
Manage approximately 40 approx. accounts in a designated region dependent on volume and geographical location.
Ensure order submission, stock take and audit within existing customer ledger.
Perform customer feedback, audits quality and owns world class service to all customers within region.
What will make you successful…
Preferably, a graduate – degree or diploma educated
Preferred 2 years plus work experience with customer service focus – Retail operations, Hospitality, coffee knowledge a benefit
Should have a minimum entry level in Microsoft Office - Ability to use Microsoft Office products including Word, Excel, PowerPoint to an intermediate level.
A valid driving licence.
A Passion for excellence displaying resilience and determination.
Excellent verbal and written communication skills.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.