Customer experience Manager
Prime de cooptation: 1000 MAD
Type de contrat: Employé
Secteur: Other
Lieu: Grand Casablanca
Client :
Our partner is a multinational company specialized in home furniture
Description :
Assignements :
Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.
Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.
Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
Support commercial initiatives and priorities before, during and after the shopping experience.
Identify and develop the many talents in the unit and within the department to secure succession planning.
Establish and maintain service agreements with internal stakeholders.
Previous experience and Skills :
Experience of working in a management role within retail and taking responsibility for a large team.
Ability to quickly gain and apply knowledge of the local market and business conditions.
A considered decision-maker with the ability to influence management colleagues.
Ability to create a win-win situation when handling conflict situations.
Ability to understand the key principles of the shopping experience and customers' expectations. Experience of working within customer relations in retail.
Interested in home furnishing.
Type de contrat: Employé
Secteur: Other
Lieu: Grand Casablanca
Client :
Our partner is a multinational company specialized in home furniture
Description :
Assignements :
Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.
Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.
Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
Support commercial initiatives and priorities before, during and after the shopping experience.
Identify and develop the many talents in the unit and within the department to secure succession planning.
Establish and maintain service agreements with internal stakeholders.
Previous experience and Skills :
Experience of working in a management role within retail and taking responsibility for a large team.
Ability to quickly gain and apply knowledge of the local market and business conditions.
A considered decision-maker with the ability to influence management colleagues.
Ability to create a win-win situation when handling conflict situations.
Ability to understand the key principles of the shopping experience and customers' expectations. Experience of working within customer relations in retail.
Interested in home furnishing.
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