Prime de cooptation: 3000 MAD
Type de contrat: Employé
Secteur: Media & Communication
Lieu: Grand Casablanca
Client :
The Online Customer Experience Manager will play a crucial role in mapping and improving the customer journey across our online store platforms.
Description :
Main responsibilities:
Customer Journey Mapping: Analyze and refine the customer journey, focusing on improving each interaction point.
Price management and tracking: Collaborate with online sales for price tracking and updating
User Experience Optimization: Collaborate with regional technical teams to improve the usability and appeal of our online platforms.
Collaboration with local marketing team: Work closely with marketing to develop and execute successful online promotional campaigns.
Compliance: Collaborate with product teams and legal teams for legal review of promotions, ensuring compliance with applicable laws.
Company Rewards Program Management: Oversee and improve company's rewards program, driving customer loyalty and engagement.
Data-Driven Strategies: Use analytics, benchmark pricing and market trends to guide strategic decisions and evaluate the impact of customer experience initiatives.
Qualifications:
Bachelor's degree in marketing, commerce or a related field.
Significant experience in customer experience management, ideally in an eCommerce context.
Knowledge of customer journey mapping and UX design.
Proven experience working with marketing teams and managing promotional campaigns.
Strong leadership skills and experience coordinating cross-functional teams.
Understanding of loyalty or reward program management.
Analytical mind focused on data-driven decision making.
Exceptional communication and interpersonal skills.