Job description

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:
Responding to a wide variety of customer cases via phone and email
Listening carefully to customer requests and demonstrating understanding
Opting for the best route (appeal process) to handle the customer case
Remain professional and calm in all situations
Record and document customer cases in the appropriate tool
Demonstrate an attitude that reflects the best possible image of the company

Required profile
Very good time flexibility to work 44 hours per week on a rotating basis;
Have at least a baccalaureate
Have an excellent command of business English (level C1 written and spoken)
Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
Recognizes the field and values of meditation and its real benefits
Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Sitel offers:
Certification Training;
A de-capped sales bonus;
A performance bonus;
An evolving salary;
A welcome bonus;
Subscription to the CNSS;
A private health insurance
Like all the positions in our company, this position is open to people with reduced mobility

Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)