Customer Service Specialist
Customer Service Specialist
Missions :
Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
Acts as a liaison between customers and management in order to enhance the overall customer experience.
Analyzes complaints from customers and provides adequate resolutions
Tracks proposed resolutions and follows up with customers in a timely fashion.
Prepares documents and reports for future reference.
Trains peers in good customer service.
Develops and maintains vast knowledge of the products and services being offered.
Conduct surveys regarding products, services and customer service experiences.
Profil recherché pour le poste : Customer Service Specialist
4 to 6 years of relevant experience in Customer Services management
Preferred experience in the FMCG industry
Bachelor’s degree or equivalent educational degree
Good communication and analytical skills
English and French fluency is a must have.
Bac+3
Expérience entre 2 ans et 5 ans - Anglais (courant) & Français (courant)
Missions :
Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
Acts as a liaison between customers and management in order to enhance the overall customer experience.
Analyzes complaints from customers and provides adequate resolutions
Tracks proposed resolutions and follows up with customers in a timely fashion.
Prepares documents and reports for future reference.
Trains peers in good customer service.
Develops and maintains vast knowledge of the products and services being offered.
Conduct surveys regarding products, services and customer service experiences.
Profil recherché pour le poste : Customer Service Specialist
4 to 6 years of relevant experience in Customer Services management
Preferred experience in the FMCG industry
Bachelor’s degree or equivalent educational degree
Good communication and analytical skills
English and French fluency is a must have.
Bac+3
Expérience entre 2 ans et 5 ans - Anglais (courant) & Français (courant)
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