Postes vacantsProduct Country Support Intern
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Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.
Our MaxAB talent is dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.
If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.
The Product team is the bridge between users (internal and external) and the Tech team. Our mandate is to ensure that MaxAB is building the most useful technology at the highest quality and steepest velocity.
We study our users, understand their pain points and opportunities. We understand MaxAB’s strategy: where we want to be. Projects that generate opportunity and reduce pain points in line with Maxab’s form the backlog. The prioritized backlog is the roadmap for the coming period.
Alongside with that, Maxab is growing fast and expanding in multiple countries; this requires our product team to evolve and ensure that our product stack responds to different countries and users.
This job is a unique combination of securing continuous product support for the local business team, localizing elements as our stack grows and constant user research and customer understanding.
Responsibilities:
You will work closely with the Product Launch Manager to secure product support in Morocco; your day-to-day will involve:
Understanding all of our product stack’s features and capabilities.
Act as product support for different business teams (Onboarding, Bugs management, etc.)
Working closely with Product Owners to ensure that the localization process runs effectively and efficiently.
Researching our users and providing insight to the product team to drive Maxab’s product expansion in Morocco.
Establishing rapport and empathy with our customers;
What we look for:
Education:
Bachelor/Master’s degree in a Computer Science, Marketing or Business Administration.
Technical or specific skills:
Fluent written and spoken French and English
Proficient with Google Docs, Sheets, and Slides
Knowledge of SQL or at least an ability to quickly learn it
Knowledge in products management is a plus