Regional Support Manager
Your Impact
A Regional Support Manager is a subject matter expert in the area of Software as a Service (SaaS), on-premise software, embedded systems and networking, installation, configuration, and testing of various Axon products.
As a member of the Axon Professional Services Team, the Regional Support Manager supports the campaign to deploy and support evidence capture devices, digital evidence management solutions SaaS and on-premise solutions to Public Safety Agencies in Africa The Regional Support Manager is a quota carrying, customer-facing front line role that facilitates and influences the deployment of Axon Enterprise’s products and solutions.
What You’ll Do
Location : Remotely and in-person from Rabat Morocco, Can be re-evaluated based on future large deployments in Africa . Visit customers in Rabat and possibly Morocco. Assist remotely for Africa.
Troubleshoot and resolve technical issues related to general product knowledge, networking,
Training, software (download / installation / registration / performance), server deployment
Training and presentations on product and software usage as needed
Build and maintain subject matter expertise of all Axon products and solutions as well policies
Assist in language localization of support documents to meet growing needs
Report bugs and trends to the necessary Axon teams. Work closely with Sales Engineers to develop a keen understanding of the intricacies of your specific region and market
Provide customers with timely and professional support communication via phone and / or email
Adapt to necessary duties as required by other teams within your region (Join Forces)
Adaptability to pivot to supporting sales as needed
Own customer communication and work closely with sales engineers and country managers to deliver targeted preemptive support communication to a growing customer base.
Proactively plan to prevent post sales issues that shorten time to revenue.
Organize and coordinate all non sales activities towards the various Axon services
Provide support to product Test and Evaluations
Other duties as required
What You Bring
Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
Willing to travel if needed to Africa upon manager’s request
3+ years experience as a Regional Support Manager, IT Support rola or similar related field
Strong written and verbal in French and English languages required, with experience communicating at all levels of client organizations to technical and non-technical audiences
Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Strong understanding of network technologies and IP stack (TCP/IP, DNS, DHCP, VLANS, firewalls, VPN gateways, proxies, etc.)
Knowledge and practical application implementing and managing relational database solutions using AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.
Experience in SAN technologies (EMC, HP 3Par, etc.)
Comprehension of design and application for MDM/EMM solutions such as MobileIron, AirWatch, Intune or Meraki
High degree of technical knowledge in computing infrastructure components, data centers, and system support
Experience in data integration and data analysis to support expanding product portfolio
Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)
Experience with project management and resource tracking
Some understanding of software development technologies desired
High degree of business acumen with strong focus on emotional quotient
Ability to work effectively, add value as a Global team member
Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
Must be able to coordinate across various groups and functional teams
Ability to perform tasks with little or no supervision
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology, and products to a business opportunity.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
07 Juin
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01
A Regional Support Manager is a subject matter expert in the area of Software as a Service (SaaS), on-premise software, embedded systems and networking, installation, configuration, and testing of various Axon products.
As a member of the Axon Professional Services Team, the Regional Support Manager supports the campaign to deploy and support evidence capture devices, digital evidence management solutions SaaS and on-premise solutions to Public Safety Agencies in Africa The Regional Support Manager is a quota carrying, customer-facing front line role that facilitates and influences the deployment of Axon Enterprise’s products and solutions.
What You’ll Do
Location : Remotely and in-person from Rabat Morocco, Can be re-evaluated based on future large deployments in Africa . Visit customers in Rabat and possibly Morocco. Assist remotely for Africa.
Troubleshoot and resolve technical issues related to general product knowledge, networking,
Training, software (download / installation / registration / performance), server deployment
Training and presentations on product and software usage as needed
Build and maintain subject matter expertise of all Axon products and solutions as well policies
Assist in language localization of support documents to meet growing needs
Report bugs and trends to the necessary Axon teams. Work closely with Sales Engineers to develop a keen understanding of the intricacies of your specific region and market
Provide customers with timely and professional support communication via phone and / or email
Adapt to necessary duties as required by other teams within your region (Join Forces)
Adaptability to pivot to supporting sales as needed
Own customer communication and work closely with sales engineers and country managers to deliver targeted preemptive support communication to a growing customer base.
Proactively plan to prevent post sales issues that shorten time to revenue.
Organize and coordinate all non sales activities towards the various Axon services
Provide support to product Test and Evaluations
Other duties as required
What You Bring
Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
Willing to travel if needed to Africa upon manager’s request
3+ years experience as a Regional Support Manager, IT Support rola or similar related field
Strong written and verbal in French and English languages required, with experience communicating at all levels of client organizations to technical and non-technical audiences
Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Strong understanding of network technologies and IP stack (TCP/IP, DNS, DHCP, VLANS, firewalls, VPN gateways, proxies, etc.)
Knowledge and practical application implementing and managing relational database solutions using AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.
Experience in SAN technologies (EMC, HP 3Par, etc.)
Comprehension of design and application for MDM/EMM solutions such as MobileIron, AirWatch, Intune or Meraki
High degree of technical knowledge in computing infrastructure components, data centers, and system support
Experience in data integration and data analysis to support expanding product portfolio
Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)
Experience with project management and resource tracking
Some understanding of software development technologies desired
High degree of business acumen with strong focus on emotional quotient
Ability to work effectively, add value as a Global team member
Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
Must be able to coordinate across various groups and functional teams
Ability to perform tasks with little or no supervision
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology, and products to a business opportunity.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
07 Juin
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01
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