What You Will Be Doing at Arrow?
Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.
You will deliver our range of technical support services and investigate any issues that arise.
Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:
Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
Resolve escalated support incidents from our customers and partners.
Replicate customer configurations as required to troubleshoot complex errors.
Progress simultaneous high-profile/high-priority issues.
Undertake to develop and maintain technical skills in selected products.
Undertake training to achieve and maintain accreditation in selected products.
Who Are We Looking For ?
The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical.
On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.
Therefore, what is essential for us :
Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
Display a thorough understanding of networking protocols.
Understanding and experience of TCP/IP, routing, switching and related protocols.
Administration, installation and troubleshooting of Windows or Linux based devices and networks.
Excellent communication and interpersonal skills, both telephone and written.
Excellent English language skills both written and verbal, proficiency in French.
What is in it For You ?
For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations.
We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications.
We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.
Location :
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type :
Full time
Job Category :
Engineering and Technology.
Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
28 Mai
Niveau de poste
Débutant / Junior| Confirmé / Expérimenté
Secteur d'activité
Services
Nombre de postes
01