Join us as a Technical Support Engineer on our CSG team in Casablanca to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will :
Resolve issues while working closely with multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive excellence through quality closures and proper escalation of issues
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
3 to 5 years of experience in a previous technical support role
Experience in Premium or knowledge is a plus
First-rate interpersonal skills, phone etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
• Data center experience.

Lieu de travail
Maroc| Casablanca, Maroc
Date d'expiration
18 Juin
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Informatique, Télécom, Internet
Nombre de postes
01