AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.
We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
This position is located at our property Amanjena Marrakech in Morocco.
THE POSITION
The Resort Manager directly supports the General Manager in overseeing all aspects of property management in accordance with the company standards. Maximizes financial performance and ensures high satisfaction levels with the employees, and guests.
Assists in executing all policies and procedures while constantly striving to improve all standards of the operation. Responsible for the hiring, training and discipline of team members.
Responsibilities
Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues
Assist General Manager in managing finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget
Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability. Help prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Implement appropriate cost-savings initiatives
Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company’s expectations. Collaborate with the sales, marketing, and revenue management teams to create effective strategies
Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments
Complete property walks to interact with guests and employees; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies
Ensure good safety practices of employees and guests
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations
Manage and motivate management team in the execution of their duties. Conduct performance appraisals for the managers
Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy
Assist General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans
Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment
Ensure proper communication within the resort by participating in and conducting regular meetings with all managers. Effective communicator to peer managers
Delegate duties and projects with consistent follow up
Maintain clean and organized work area
Maintain and train the proper emergency and security procedures
Maintain systems and controls to provide adequate supplies for efficient operation of the resort
Other duties, as assigned by General Manager
Qualifications
Bachelor’s degree in Hotel Administration, Business Administration or equivalent
5 years of management experience in a high level operations role or prior general manager experience
Strong command of English and French
Good communication and writing skills
Problem solving, analyzing, reasoning, organizational and execution abilities
A high energy level and a passion for achieving results
Strong Leadership skills in managing teams to drive for results
Ability to manage in a competitive environment
Ability to manage complex relationships
A passion for delivering superior results.

Lieu de travail
Safi, Maroc
Date d'expiration
11 Mai
Niveau de poste
Confirmé / Expérimenté
Secteur d'activité
Services
Niveau d'étude (diplome)
Licence (LMD), Bac + 3| Master 1, Licence Bac + 4
Nombre de postes
01
Type de contrat
CDI| CDD ou Mission