Operations, Casablanca, Morocco
ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
As a Head of Operations, you will be responsible for ensuring operational excellence in Morocco. You will lead the team and help them building a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing our partners towards Operational excellence.
Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance, combined with partners' operations for both Top accounts & Long tail.
Playbook Glovo culture - Link
BE A PART OF A TEAM WHERE YOU WILL:
Lead the Supply Operations & Partner Operation teams of Morocco
Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
Define the medium and long-term strategy to achieve growth and profitability targets.
Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
Improve the operations by ensuring our ambitious targets
Hire, train, and mentor the team members
Standardize processes across the different geographies under your scope
Build tools to speed up Local teams’ autonomy
Commit to contributing to Glovo’s growth, getting the job done
Work with local providers and legal teams, to ensure the best-in-class operations in the region
Bring the operations team to the next level!
Get feedback from our couriers & our partners and translate it into product and operations improvement.
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
Contribute to stratospheric job creation and earnings for thousands of people
Implement, standardize and execute processes across all cities.
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
YOU HAVE:
5 to 10 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
Track record of success delivering and implementing new solutions/processes/standardization
Experience in KPIs tracking and creation and optimization expertise
Problem solver, data-driven decision-making with a strong analytical approach
A Master’s degree in Engineering, Business, Economics are a plus
Ability to manage small work teams and lead changes
Excellent communication skills
An empathetic, inclusive, and curious attitude
Proficiency in Excel is mandatory. SQL knowledge is a plus
Excellent French, English & Arabic
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Enticing equity plan
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: Driven to deliver quality results quickly
Good Vibes: Bring positivity and communicate openly
Stay Humble: Self-aware and open to learning
Care: Uplift people and the planet
Glownership: Act as proud owners
High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
GLOVO IS TRANSFORMING THE WAY CONSUMERS ACCESS LOCAL GOODS, ENABLING ANYONE TO GET ALMOST ANY PRODUCT DELIVERED IN MINUTES. OUR ON-DEMAND LOGISTICS CONNECT CUSTOMERS WITH INDEPENDENT LOCAL COURIERS WHO ACQUIRE GOODS FROM ANY RESTAURANT OR STORE IN A CITY, AS WELL AS DELIVER URGENT PACKAGES FOR A VARIABLE FEE. FOR ADDITIONAL INFORMATION ON GLOVO, PLEASE VISIT HTTPS://ABOUT.GLOVOAPP.COM/