Prime de cooptation: 1000 MAD
Type de contrat: Employé
Client: Siemens
Secteur: Administration, Support & Customer Care
Lieu: Grand Casablanca
Client :
Siemens Gamesa Renewable Energy
Description :
Missions:
Develop competence and key knowledge to be able to provide phone and onsite technical support
Prioritize task
To ensure a return to operation of the Wind Turbines or answer questions related with the Wind Turbines. Resolve basic mechanical, electrical and hydraulic issues. Technical upgrade solutions : development and execution. Managing technical request from several departments such as sales, warehouse, clients...
Collaborate on standardized technical support processes
Support for new products as well as documentation of processes and technical theory - OEM and OOEM.
Advise on the identification of necessary preventive / corrective documentation, explain the execution of them and encourage the creation of new documentation together with preventive & OPS teams.
Advise on the identification of existing spare parts and promote the creation of new spare parts, both for internal and external customers
Answer customer related technical enquiries.
Analyze data from multiple sources and consolidate to enable a clear technical overview/response.
Understanding of turbine interface tools used locally within the turbine or remotely
Understanding of several SW interface tools used to diagnostic faults & performances
Explain technical issues to a wide variety of people in a clear manner and report the conclusions / responses in our support programs.
Collaborate with different departments ( processes, engineering, O&M ) in the resolution of problems.
Participate in technical knowledge share with other departments
Technical input to case handling system the business uses where technical advice has been given or requested by someone.
You will work in a flexible shift pattern to provide 7-day cover ( On call services on weekend -Limited scope ).
Demonstrate at all times an active safety leadership role. Ensure correct reporting of incidents and accidents, near misses and unsafe acts and conditions.
Electrical / Mechanical / Hydraulic knowledge. Will be valued positively to be an expert on converter diagnosis
Expert knowledge of electrical/hydraulic diagrams, documentation and to be able to explain / communicate in a clear manner to site or to another departments in the company.
To be flexible in order to understand and contribute on the department processes & procedures
To work with a team and communicate with them
Requirements:
Advance Technical School / Technical School
Field Technician 3-5 years, based in fSiemens technology: G1, G2, D3 and so on. ( Required )
Will be valuated positively if they have been working in another's technologies based in SGRE
WF supervisor with troubleshooting capabilities or to have been in commissioning phases or construction.
Kowledge about fSiemens converter
Technical system : MS Office (Office, Excel, Access y PowerPoint),Web Applications, Outlook. fSiemens/fGamesa programs : Mors, SFGU, Wind-ONE,WPS and so on...( working on either our legacy Siemens, legacy Gamesa or both legacy systems. )
12 hr / 7 day support system